Frequently Asked Questions

Business and First Class. That's where our fare access is strongest, so it's where we concentrate.

Our private fare relationships sit almost entirely in Business and First. We can occasionally look at other cabins on request, but it isn't part of what we lead with.

Around 90 days before departure is a good rule of thumb for our discounted Business and First Class fares. Pricing and availability shift by airline, route, date and demand, so some opportunities do turn up further out too.

No. It depends on availability, route, dates, cabin and what our suppliers can access at the time.

Some bookings come in well below the comparable public fare. Where we quote an "up to" figure, treat it as the ceiling, not a promise for every route.

Yes. Once your booking is confirmed, you'll receive the relevant airline and supplier confirmation details.

That's on the passenger: checking in with the operating airline and meeting their boarding requirements.

Where the fare and airline allow it, yes. Some seat charges or restrictions may still apply.

Often, yes, where the airline or fare rules allow it.

Treat our specially sourced discounted fares as non-refundable once ticketed, unless we've confirmed otherwise in writing beforehand. Any change or refund that is possible still runs through the fare and supplier's own rules.

Yes. Schedules, aircraft and other operational details sit with the airline. Keep an eye on booking updates and airline communications.

Yours. Travel documents are the passenger's responsibility.

We can point you in the right direction, but always confirm entry requirements directly with the relevant government or embassy.

Get in touch straight away. Correction rules and fees depend on the airline or supplier involved.

Yes.

Depends on the aircraft and operator's availability, the routing, and any passenger or permit requirements.

Yes. It varies by operator and aircraft type.

Often, yes. Selected luxury properties offer us preferential rates or added perks, depending on what's available at the time.

Yes.

That's down to the individual supplier.

Yes.

The captain and operator have the final say on safety, and the operator's own terms take it from there.

Yes.

Waiting-time policies differ by supplier. Flight tracking, where it's included, can help, but extra waiting charges may still apply.

Think F1, major sporting fixtures, hospitality suites, restaurant and nightlife access, and one-off bespoke requests, all subject to what's actually available at the time.

To confirm a booking, on the method and timeline your concierge agrees with you at the quote stage. Nothing is locked in until that payment lands.

Yes, right up until the booking is confirmed and ticketed.

It comes down to the supplier's and fare's own terms.

We'll step in and work through whatever options, refunds or rebooking the supplier's contract and the law allow.

We'd strongly recommend comprehensive cover from the moment you book, not just before you fly.

Message the concierge team on WhatsApp or Instagram and we'll take it from there.

Where you're travelling from and to, your dates, passenger count, preferred cabin or service, how flexible you are, and anything else that matters to you.